The London Heathrow Airport, located west of central London is one of the busiest airports in the United Kingdom. The massive airport spans across five terminals and one cargo terminal. To travel between terminals while in transit, connection buses are available, dedicated to ferrying passengers back and forth. This bus service is complimentary and the waiting time between buses is about 10 minutes. If you are travelling between Terminals 1, 2 and 3, you can also do so by walking as they are just a short distance away from each other. For Terminals 4 and 5, there are complimentary train and bus services provided. Each terminal at the airport has its own arrival and departure area, depending on your destination and the respective airline you are flying with.
For business travellers, there is an abundance of business facilities to assist your needs, with over 20 lounges with internet access, meeting rooms for conferences, newspapers and magazines, telephones and fax machines if you need to continue on your work. Drinks, food and snacks, on top of shower areas and televisions are typically available at lounges to help travellers relax.
If you need to make an urgent call, pay phones are conveniently located throughout the airport and payment accepted includes cash or credit and debit cards. For incoming travellers into London, mobile phones are available for rent at the airport for the period of your stay, and pre-paid SIM cards may be purchased together with your phone. If you wish to charge your mobile phone or other electronic devices, charging points are provided throughout the entire airport. Free Wi-Fi is available at Heathrow Airport, but complimentary access only lasts for 45 minutes. Beyond that, you may select a pay-as-you-go Wi-Fi package to use on your devices, or access the internet at internet kiosks found within the airport.
For families travelling together, there is a Family Lounge at Terminal 3 that can be freely accessed by the public, with facilities such as separate play zones for children below 9 and between 10 to 15, beverages, plush chairs for rest and a nursing area. Baby changing areas are located near toilets at the airport, with most food and beverage outlets throughout the airport accommodating children through the provision of high chairs and food menus catered to a smaller eaters. At security areas, families are given priority and may skip the queue via family-designated lanes. Puzzles and games can also be downloaded and printed from the Heathrow Airport website for your children's entertainment.
There are over 50 food and beverage outlets at the airport, with an especially wide selection of cafes to choose from should you require a cup of coffee or a place to sit and rest. Ranging from cheaper alternatives like fast food to higher-end restaurants, there is something to satisfy everyone’s taste buds. There are 3 main duty-free outlets, a Perfume Gallery, World of Whiskies and World Duty Free Outlet, which contains goods such as cosmetics, jewellery, confectionary and so on. The other shops in the airport are also extensive, with high-end luxury brands and mid-range fashion and apparel on offer, as well as an iconic Harrods store.
There are several multi-faith prayer rooms within the airport for those who wish to spend some time meditating or praying. Representatives from the Anglican, Muslim, Sikh, Catholic, Hindu and other faiths are available should travellers need to reach out to them, with scheduled prayers occurring in the prayers rooms mentioned prior.
To travel to and from the airport, proceed to the car rental desks positioned at every terminal, with fleets of vehicles from Hertz, Avis and so on. Car bookings may also be done online, prior to your arrival, on the respective car rental companies' websites. Trains are available from the Heathrow Airport to London through the Heathrow Express, Heathrow Connect, and the London Underground. Alternatively, you may hop on a coach or a local bus as their routes cover hundreds of tourist destinations. If you wish to experience a ride in a London cab, you may hail one at the taxi stand outside the terminal. All London taxi drivers are made to undergo a 'Knowledge of London' test, so they possess great knowledge of the city.
IMPORTANT! Information is correct as of 04 July 2014 and is subject to change. Please always check London Heathrow Airport website for the latest update of the following information.