Kuala Namu International Airport is a newly constructed airport which opened to the public on July 25, 2013. It is located in Kuala Namu, Deli Serdang, North Sumatra, Indonesia, approximately 39km from Medan. The airport was constructed to replace Polonia International Airport, which used to be the principal airport that serves Medan, North Sumatra’s province capital located about 2km from downtown. It also took over and handled all flights and services from Polonia International Airport. With its opening, it is expected to be the new international transit centre in Sumatra and the western part of Indonesia. It is also the first airport in Indonesia to have a direct rail link to Medan city.
After Polonia International Airport transferred its flights and services, it was transformed into a military base under the ownership of the Indonesian Air Force and will be designated as Soewondo Air Force Base.
Services and Facilities
Kuala Namu International Airport is dedicated to make your journey as smooth and hassle free as possible. To ensure you won’t miss your flight, the airport provided self check-in devices, allowing passengers to check-in on their own. Passengers can start checking in two hours before the scheduled departure time, and closes 45 minutes before departure time. You can also opt to do a counter check-in. Money changers are also strategically located within the airport, with the Aditya Wijaya Artha located in the Terminal 1, Arrivals area, and the Infrastructure Makmur Valasindo money changer located in I-3A. In addition, a number of automated teller machines (ATMs) are also placed throughout the area, majority of which are located on the first floor such as ATM BCA, Independent Bank ATM, BII, BJB ATM, and ATM BNI. ATMs are also located on the second floor of the airport such as ATM BRI and Independent Bank ATM, located in check-in terminals at island D and island A, respectively. For the convenience of passengers, two baggage claims, Citilink Domestic Baggage Claim and Domestic Baggage Claim Garuda Indonesia Airlines, are available on Domestic Arrival Terminal, while the Garuda Indonesia International Baggage Claim caters to passengers of the International Arrival Terminal. If you feel like you’ve lost something in the airport, you can always refer to the Sriwajaya Air Lost & Found Center, which can be found in the Terminal Office. You can also connect your digital devices to the airport’s free Wi-Fi in the airport area while waiting for your flight. To get to know more about your flight information and other services and facilities you can use in the airport, E-Kiosk is deployed in Area Check-In (Departure), Waiting Room Area (Boarding Lounge), and the Arrival Area.
You can also snack and dine in the multitude of restaurants scattered throughout the airport that ranges from light snacks to full course meals, from fast foods to coffee shops. International food and beverage presence such as Starbucks Coffee and Dunkin Donuts can be found, as well as local favourite A&W and Bakso Field Shoot, which is also a good choice for dining in. You can also do some local shopping while killing time. One of the local favourites, the Batik Keris, a manufacturer and retailer of typical Indonesian batik and handicraft, is a good place to start window shopping.