Four Points by Sheraton Cuenca
+ 88
Find the best hotel in Cuenca for your dates, by price or preference
Compare deals for Four Points by Sheraton Cuenca across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Four Points by Sheraton Cuenca
Four Points by Sheraton Cuenca
Four Points by Sheraton Cuenca Hotel is within the largest shopping center in the city, Mall del Río with direct access to more than 200 stores, food court and cinemas. Just a few steps from the Convention Center. 7.
Reviews from 
Family traveller
Comment: 9 Aug 2026
Cuenca Wedding
We had a great experience here at the Four Points by Sheraton. We traveled from the USA for a wedding. The hotel is next to the Mall de Alto and within walking distance from restaurants and shops. The staff was very welcoming and the rooms were clean. The pool, gym, sauna, steam room and hottub were all welcome amenities. The restaurant in the hotel, Cooks served fine dining meals. We were welcomed by Adriana and made to feel at home. Our bartender, Tito was a professional mixologist who made the best Pisco Sour and Cañelazo's for us. We will definitely stay here again on our next trip to Cuenca!
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
You will receive top-tier service here.
My family stayed here for 10 days while visiting relatives and we found the hotel to be luxurious, clean and in a great location.
The people who work here are amazing. Especially in the dining room—we received exceptional service from gentlemen like Carlos, Rodolfo and Gino. Really everyone was super professional and very pleasant.
The breakfast buffet is absolutely wonderful—with so many delicious and fresh foods, it was a treat everyday.
The pool area is beautiful too, though due to the hours of operation and our schedule, we were unable to use it much. We are still very grateful for this superb vacation experience.
The people who work here are amazing. Especially in the dining room—we received exceptional service from gentlemen like Carlos, Rodolfo and Gino. Really everyone was super professional and very pleasant.
The breakfast buffet is absolutely wonderful—with so many delicious and fresh foods, it was a treat everyday.
The pool area is beautiful too, though due to the hours of operation and our schedule, we were unable to use it much. We are still very grateful for this superb vacation experience.
Hotel response
Comment: 13 Jul 2026
Dear 51bethp,
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to know that you and your family enjoyed your 10-day visit and had such a memorable vacation experience.
It is especially rewarding to hear your kind recognition of our associates. We will be honored to share your compliments with Carlos, Rodolfo, Gino, and the entire Food & Beverage team. Knowing that their professionalism and warm hospitality made a positive impact on your stay is the greatest reward for their dedication.
We are also pleased that you enjoyed our breakfast buffet, as we strive every day to offer a fresh and varied selection for our guests.
Although we regret that your schedule did not allow you to enjoy the pool as much as you had hoped, we are grateful that you appreciated our facilities and overall experience.
Thank you once again for choosing Four Points by Sheraton Cuenca. It was a pleasure to host you and your family, and we sincerely look forward to welcoming you back on your next visit for another exceptional stay.
Kind regards,
Denisse Rojas
Guest Service Quality Assurance Coordinator
Four Points by Sheraton Cuenca
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to know that you and your family enjoyed your 10-day visit and had such a memorable vacation experience.
It is especially rewarding to hear your kind recognition of our associates. We will be honored to share your compliments with Carlos, Rodolfo, Gino, and the entire Food & Beverage team. Knowing that their professionalism and warm hospitality made a positive impact on your stay is the greatest reward for their dedication.
We are also pleased that you enjoyed our breakfast buffet, as we strive every day to offer a fresh and varied selection for our guests.
Although we regret that your schedule did not allow you to enjoy the pool as much as you had hoped, we are grateful that you appreciated our facilities and overall experience.
Thank you once again for choosing Four Points by Sheraton Cuenca. It was a pleasure to host you and your family, and we sincerely look forward to welcoming you back on your next visit for another exceptional stay.
Kind regards,
Denisse Rojas
Guest Service Quality Assurance Coordinator
Four Points by Sheraton Cuenca
Family traveller
US
Comment: 4 Jul 2026
Stayed in: Jun 2026
Great hotel in a beautiful city.
The Four Points by Sheraton Cuenca hotel is excellent. It is set in a prime location, overlooking part of the beautiful city. Hotel staff are outstanding. The restaurant is excellent, we ate breakfast several days and dinner once, food was great. Hotel has secured parking.
Hotel response
Comment: 6 Jul 2026
Dear carlosvelascoteran,
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share your kind comments regarding your recent stay with us.
We are delighted to know that you enjoyed our convenient location, the beautiful views of the city, our dining experience, and the comfort of our secure parking facilities. Most importantly, it is truly rewarding to learn that our associates made such a positive impression through their outstanding service.
Your recognition is a great source of motivation for our entire team, and we will be pleased to share your compliments with all the departments involved.
It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back on your next visit to Cuenca for another memorable stay.
Kind regards,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Warm greetings from Four Points by Sheraton Cuenca.
Thank you very much for taking the time to share your kind comments regarding your recent stay with us.
We are delighted to know that you enjoyed our convenient location, the beautiful views of the city, our dining experience, and the comfort of our secure parking facilities. Most importantly, it is truly rewarding to learn that our associates made such a positive impression through their outstanding service.
Your recognition is a great source of motivation for our entire team, and we will be pleased to share your compliments with all the departments involved.
It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back on your next visit to Cuenca for another memorable stay.
Kind regards,
Josef Zumbuhl
Gerente General
Four Points by Sheraton Cuenca
Anonymous traveller
Comment: 21 Jun 2026
Stayed in: Jun 2026
Clean room, good staff, excellent breakfast, parking not easy to get access if you check in at first time, but it’s ok.
Anonymous traveller
Comment: 18 May 2026
Stayed in: May 2026
Excellent personal, professional and family support. Breakfast was amazing! Totally recommend this hotel!
Excellent location
Junto Al, Mall del Rio, Ave. CircunvalacióN Sur, Y, Cuenca, 010169, Ecuador|4.09 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Four Points by Sheraton Cuenca: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights to Cuenca
Car hire in Cuenca