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Firefly flights

Firefly, a subsidiary of Malaysia Airlines, is a full-service airline headquartered in Selangor, Malaysia. The airline’s main hubs are at the Sultan Abdul Aziz Shah Airport in Subang and Penang International Airport with secondary hubs at Senai International Airport in Johor Bahru and Sultan Ismail Petra Airport in Kota Bharu. 

Founded in 2007, Firefly has grown from having only two 50-seater Fokker 50 aircraft to now having a fleet size of 14 aircraft flying to 17 destinations across Malaysia, Indonesia, Singapore and Thailand. The airline is currently planning to add more destinations to their roster mainly targeting travel to Malacca's Malacca International Airport.

Some of the more popular routes that Firefly services are flights from Subang to Singapore, flights from Penang to Phuket and flights from Penang to Banda Aceh.

Why fly with Firefly

Check in

Firefly offers its passengers convenient ways to check-in for flights to avoid the crowds and long queues at the airport counter. Travellers can choose to check-in online for their flights through the airline's official website or any of the self-check-in kiosks found at selected airports. Web check-in services are currently available only for domestic flights in Malaysia and Singapore flights. Checking in online for Firefly flights is available from 14 days up to an hour before the scheduled departure. For code share passengers, web check-in is available from 24 hours to an hour before the departure flight time.

Baggage Allowances and Fees

Firefly offers complimentary checked baggage allowance for all passengers. Each passenger can check-in up to 20 kilogrammes of luggage. Additional baggage allowance can be pre-purchased through the website, any Firefly sales office or by calling the airline’s call centre. Additional baggage can be purchased in increments of 5 kilogrammes up to 15 kilogrammes. Each bag should not exceed 32 kilogrammes in weight. Excess baggage fees apply at the airport. Each Firefly passenger is also allowed to hand carry one piece of cabin baggage not exceeding the maximum weight of 7 kilogrammes and dimension size of 56cm x 36cm x 23cm including handles and wheels. Cabin baggage should fit under the seat or in the overhead compartment.

Seating

Firefly flights is a full economy class cabin. However, the airline does offer FlyPremier which is a fare type that includes additional benefits above the standard FlyBasic fare class. FlyPremier passengers are provided additional checked baggage allowance up to 30 kilogrammes, free seat selection, priority baggage and boarding as well as SkyLounge Access. Should FlyBasic passengers wish to pre-select their seats, this would entail an additional charge. The fee would vary based on the seat selected – whether it is a Preferred or Desired Seat.

Inflight services

Firefly offers complimentary snacks and beverages onboard their flights. Refreshments provided will vary and depend on the flight time. Usually, juices and hot beverages are offered along with small and light snacks such as cupcakes and peanuts. Firefly currently does not provide any in-flight video and audio entertainment. The airline offers an in-flight magazine, FireFlyz, which provides great travel content as well as lifestyle articles from fashion to beauty content.

Firefly

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Firefly contact information

Phone number

+603 7845 4543

Email address

customer_care@fireflyz.com.my

Official Website

http://www.fireflyz.com.my

Official Twitter

https://twitter.com/FireflyAirlines

Address

Lot R-01, 3rd Floor, CITTA Mall

No.1 Jalan PJU 1A/48

Ara Damansara

Selangor, Malaysia

47301 Petaling Jaya

Prices shown on this page are estimated lowest prices only. Found in the last 45 days.