Coronavirus Travel Guide
Information is changing every day which can make it hard to keep up with the facts that are most relevant to you.
We strongly recommend reading the advice from Malaysia’s Ministry of Health, as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information.
The latest public guidance and health advice from WHO Western Pacific for the COVID-19 outbreak includes COVID-19 transmission and protective measures, mythbusters and food safety.
While this is a fast-developing situation, here are four coronavirus travel-related need-to-knows:
There’s lots of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more.
First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.
Call the airline or online travel agent. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well.
It all depends on your policy. Check the website of your travel insurer or give them a call to find out more.
For more answers to commonly asked questions, click here.